In many ways, this was a failing on Luis’s part. Chief administrative officers (CAO) and chief operating officers (COO) are executive-level leadership positions within an organization. These opportunities may include: targeted mergers, acquisitions, brand or product-line enhancements, capital expansions, restructuring, strategic alliances and partnerships, joint ventures, operational investments, and possible portfolio divestitures. A great chief strategy officer will, therefore, recommend a strategy, which creates economic value while considering the personalities of the key executives. Luis reasoned that if his team built an effective screening process for M&A they could prove their worth and be given access to broader leadership discussions. Never miss an insight. Beyond experience, Chief Strategy Officers must be pragmatic, analytical and tactically persuasive. At a certain point partners no longer want to advise, but want to control the situation. He had the typical career path from FMCG/CPG to a top school in Europe and then 7 years at McKinsey. Luis went in thinking that if his title was chief strategy officer that it was reasonable to assume his priorities would mirror that of the company. Do you think that 4 months later he asks for time to present his final thoughts to the CEO? Support the Founder/Chief Strategy Officer with the day-to-day operations to ensure the business is operating effectively. Luis had spent time in his first 2 to 3 weeks touring the divisions to understand the major issues facing the company. Yes, he is. It was the first time Snap had employed a CSO. Our recent executive placements are great examples of the work we do with industry leaders and respected clients. On paper, this was a sound analysis. However, strategic planning is only half of the job; executing that strategy is vital, which means they need to have functional capabilities and the leadership capacity to work and communicate effectively with people across the entire organization. First, given the reporting line to the CFO, it was fairly clear Luis would be doing a lot of business development work. The Chief Strategy Officer (CSO) will serve as a critical member of the executive management team. This is a very practical point because in strategy studies it is widely overlooked. That is pretty tough to do because the operating units do not report to the chief strategy officer and, therefore, would likely ignore him or her. To avoid repetition I will discuss my concerns at the end of this piece. Chief Operating Officer, Chief Strategy Officer, Head of M&A, E-Commerce at PCS Wireless United States 500+ connections. “] It’s a flippin’ joke. Chief Strategy Officer: Promotion or Demotion? To some extent, the Chief Revenue Officer’s role is quite a bit similar to the Chief Financial Officer’s job. We use cookies to … He joined as the chief strategy officer with the intention to help a rapidly growing conglomerate chart its future. The first lesson is not to be enamored with the title of chief strategy officer, head of strategy or even strategy analyst. Business development can be highly numbers oriented with M&A target screening or very operational around securing sites and integrating assets. This type is usually brought in when the company wants to run a series of operating interventions, which require a high degree of energy. I sent him a short follow-up message and he responded asking to speak, seeking some advice on his career. To put this in perspective, remember that the CEO cannot institute merger discussions without the board’s approval. They aren’t out there climbing the linear path of the corporate ladder. Good strategists have the analyses on hand but also the skill to explain their points and test the pulse of the board. The operating systems for technology differed across regions, countries and divisions. This is in addition to ensuring the business remains aligned with the overarching corporate strategy. Owen, who has held that position since 2018, will officially retire on March 15, … +6 books. They are unlikely to be actively looking for new opportunities. It is far too easy to get entranced by spreadsheets about enterprise value and economic profit, but you need to be able to understand how the strategy changes impact the organizational power structure. Sadly, this requires a lot of work: typically not what chief strategy officers had in mind when they accepted the position. The first type is usually grizzled veteran of the company with 20 or 30 years experience. I have declined them, politely, for the reasons I will mention here. Therefore, the chief strategy officer is really a wise ear for the CEO. This is an overview of one such study. While he had a discussion about the changes taking place at the company, and the company’s priorities and issues, he assumed the company’s priorities would mirror that of the chief strategy officer. This question is hovering in the professional ecosystem because there is frequently confusion regarding the expertise that the various skills of Chief Marketing Officer and Chief Brand Officer bring to the table. Just to be clear about this, 90% of BCG and McKinsey partners are considering operating roles. Period. In many other cases, CSO’s are experienced executives who have worn multiple hats and have built their experience across a breadth of functions, whether it be in marketing, finance, acquisitions, technology, communications, or elsewhere. The CEO can recommend a strategy but the board must endorse it. It is a myth that the CEO makes the decision. The job of the CSO, then, is to clarify the vision and communicate it to the masses in order to achieve and sustain execution of the strategy. Second, unless you can personally see some unique way to leverage a strategy role into a better operating role, never ever give up an operating role if you intend to stay in corporate for a long time. The resulting strategy might be spot on, but when passed down the line to managers and frontline employees, the vision frequently becomes opaque and inaccessible. Here are two things to start practicing today to improve your leadership legacy. When Snap appointed a chief strategy officer (CSO) in 2014, the move was widely noticed — and not just because the owner of the Snapchat messaging app had picked a banker who made his name advising on the massive initial public offering of Alibaba, the Chinese e-commerce group. Thus, corporate strategy has often been spearheaded by the CEO or the CFO, occurring on a periodic basis, with companies bringing in outside consultants to help guide their strategic thinking. These CSOs carried out activities similar to traditional management consultants. Luis raised this point with the CEO who asked him to address them point by point with the CFO. In collaboration with the CEO, the CSO will articulate and implement a strategic vision for the agency that focuses on effective growth; oversee implementation of the strategic plan in close coordination with To understand what happened and what chief strategy officers do, we will unpack this with a set of questions. Earlier career stints with leading consulting firms are also common, providing them a core set of strategic problem-solving skills. Even in a company where the chief strategy officer is celebrated and comes the closest to setting strategy, he is not doing it. Who is the Chief Growth Officer, the CMO or the CBO? The role of the COO varies greatly from one industry to another and even from one company to another, which makes it difficult to provide a succinct list of duties. She is the author of 5 books on strategy and critical thinking. In many ways I was his personal number cruncher. All content remains the property of FIRMSconsulting LLC. You will receive additional complimentary videos/updates by email. Every business unit must share the vision and understand the gravity of the decisions involved and the discipline required to create change. He was a solid partner who was capable, friendly and well liked. Fast and smart decision making is critical, as is agility and flexibility. Anyone losing power is going to fight the changes. While the CCO is responsible for the commercial development and strategy of a company, the COO or Commercial Operating Officer oversees all manner of business operations, such as manufacturing operations, when applicable, operations research and operations management. In either case, their backgrounds gave them a broad perspective of the challenges and opportunities facing companies today. Confidentiality requirements may require us to alter information presented on this website. Regions Financial in Birmingham, Ala., will split up its chief operating officer’s responsibilities rather than appoint a new COO when John Owen retires next year. If it is not counter intuitive we typically respond by claiming, “anyone could come up with this.” If a strategy is counter intuitive, then it requires significant “selling” or convincing of the management team. I am only looking at the senior most strategy officer who has the ear of the CEO. 2,290 Chief Strategy Operating Officer jobs available on Indeed.com. Many of the best strategists in the world are sitting within the top tier consulting firms, or are perched at the top of some of the most successful Fortune 500 companies. Many companies realize that the exposure these leaders gain into the guts of the business and competitive landscape gives them the inside track to run a business. It is important to focus on building your communication, influence and listening skills. Chief Strategy Officers (CSOs) face a number of challenges distinct from those faced by other members of the C-Suite—in particular, the breadth and ambiguity of the CSO’s role. A new metric needs to be rolled out, process efficiencies need to be created or a new operating model must be created. Influence is driven by respect, power, credibility and impartiality. Chief Strategy Officer. That is pretty tough to do because the operating units do not report to the chief strategy officer and, therefore, would likely ignore him or her. The genesis of his argument was the company was investing a ton of cash in businesses that generated a good but not great return. That explains why he was being asked to report into the CFO. Both report directly to the chief executive officer (CEO). The execution of the strategy — ownership and responsibility for its implementation — resided firmly with the business units. Primarily, the CSO will focus on building emerging business strategy with a 3-5 year perspective. Executive Assistant to Founder & Chief Strategy Officer. Luis believed the company was investing in too many initiatives, none they could fully see through to completing, and many were low margin endeavors. In addition, the individual in this role also manages a group of program directors and work with the nonprofit's board of directors to keep them abreast of … This is the story of how I changed…. Business development is interesting but it is not strategy. 4,654 Chief Strategy Operations Officer jobs available on Indeed.com. When met with challenges, this is an individual who will immediately ask questions and re-evaluate decisions with speed and discernment. The company also announced Christopher Raymond as the company's chief sustainability officer, a newly created position reporting to Executive Vice President, Enterprise Operations and Chief Financial Officer Greg Smith. He expected to be working with the CEO and board to think through where the company should operate and what should be their next move. No executive vice president is going to do that unless it came straight from the CEO, and even then, some executives do not listen. To complete the If Luis made the right move from partner to chief strategy officer, why did it fail? That is the starting point but the ability to communicate is far more important. That is why you typically see two types of strategy officers. FIRMSconsultingTM, StrategyTrainingTM, StrategyTVTM and The Consulting OfferTM are. Please confirm, if you accept our tracking cookies. Today’s top 1,000+ Chief Strategy Officer jobs in United States. Stay up-to-date on the latest searches and executive news. This is about understanding power structure within a conglomerate and understanding how economic decisions affect an executive’s overall positioning with a company. The chief strategy officer can never ever know more about the division than the executive. Susan Avarde / Marketing Strategy & Customer Experience . Instead, an extensive network and connections to key players are the best route to scout out talent. In a previous piece and podcast I discussed why internal strategists are not given as much respect as those working on the operating side of the business. The reason is simple: no two chief strategy officer roles are the same. Furthermore, with the overwhelming pace of change of business today– and the extent to which these changes impact different functions within the organization – the realization is that strategic planning and implementation is a full-time job, requiring more discipline, structure, and rigor behind the function. High intellectual capability and an authoritative ability to solve complex business problems are must-haves in this role. And that’s the fast track to status quo. Think about this in practical terms. Being able to determine the viability of acquiring a paint company and extracting value from the asset is not even close to understanding how to reorganize a bloated conglomerate. This role was perfect for two reasons. In this case, that would be the CEO. How Is a Chief Revenue Officer Different from a Chief Financial Officer? Happy Holidays from all of us here at Slayton Search Partners! Though the CFO listened carefully, nothing really happened. Not many consultants get to sit in on board meetings at the age of 24! Enter your email address below to receive our newsletter. Sign up to receive exclusive preview episodes from powerful training programs with ex-McKinsey, MCG et al., partners. The term CEO stands for Chief Executive Officer and is the post of the highest ranked person in a company who is responsible for making all the managerial decisions. So where can we find the best candidates for the CSO position? Every single consultant, except the most senior partners or lucky junior consultants (analysts, associates etc.) Individuals for this role are significantly more challenging to source and recruit than many other executive positions. They, thereafter, alter their approach to explain the best course for a company. The CFO and CEO mentioned that given how much interest he had stirred among the generally impatient operating leaders, Luis should use this opportunity to help them with the integration and, therefore, build better relationships. Beyond the title, you need to consider many items when making this decision. He was head hunted to take over as a chief strategy officer at a rapidly growing diversified European conglomerate. That was a good role. When the complex strategy decisions where being discussed, he had no way of influencing the decision. The job of the CSO, then, is to clarify the vision and communicate it to the masses in order to achieve and sustain execution of the strategy. The CEO eventually resigned because he could not control the operating units. For example, sectors like insurance faced different needs versus sectors like textile sales. iOS + Android Apps, Apple TV, ROKU, iTunes, Google Podcasts, Amazon Kindle, +6,200 strategy episodes all by ex-McKinsey, BCG et al partners. The work was complex since different divisions had very different integration considerations. Note that when I say chief strategy officer, I am referring to the senior most level where you are working with the CEO and his executive committee. Apply to Operations Officer, Chief Operating Officer, Chief Strategy Officer and more! A brilliant strategy is usually counter intuitive. After all, that was meant to be his role. To gain greater insight on the difference between Chief Marketing Officer and Chief Strategy Officer roles, I interviewed Thomas Ordahl, CSO Landor, a … Confronted with trends in digitalization, globalization, ever more stringent government regulations, and increasingly complex supply chains and organizational structures, executive leaders are being pressured to continuously develop and implement more robust strategy in order to respond, adapt and get ahead. There is none. I would say they are the absolute minority and they had unique skills to understand the limitations/punishment of their move and find a way out of it. It is extremely naïve to think that just because someone is credible, they will be listened to. The chief operating officer role described in this sample job description has overall strategic and operational responsibility for all programs. But, putting the wrong role into play in your growing company can spell disaster. As Chief Strategy Officer Charlie will be responsible for corporate development, financial product development and business development in addition to continuing to lead the Markets Team. Chief of staff is a fancy word for executive assistant to the CEO. That is a common mistake we make when accepting these roles, or any role for that matter. They assume that there is some brilliant piece of analyses that can convince the executive vice president. + editable slides, Advice from partners who have collectively advised +100 Fortune 100 CEOs. The company was growing so fast that the board wanted the CEO to ensure the appropriate rigor was being applied to strategy, growth, investment and efficiency measures. +480 podcasts. We assume our understanding of a role is the same as that of the hiring party. The world just does not work that way. MINNEAPOLIS and ST. PAUL, Minn., Dec. 17, 2020 /PRNewswire/ -- Jennifer Olson, MBA, has been named senior vice president, chief operating officer (COO) of Children's Minnesota. When I was an associate I once worked on the reorganization of a massive oil company. When using material from this website, including but not limited to tools, frameworks, concepts and methodologies, please provide the proper citations and attributions. Apply to Chief Operating Officer and more! The crucial point is that unless the chief strategy officer sits on the board, or can influence the CEO, he will not be able to recommend such tactics. In short, this is a person whose broad experience grants them a diverse array of skills. Despite expecting time to educate the board on his approach, Luis was, thereafter, tasked with coming up with a post-merger integration approach all the divisions could use. First, a chief strategy officer, assuming they are lucky enough to do corporate strategy, must be able to influence the operating units and management committee. The Director of Operations vs. the Chief Operating Officer. Most chief strategy officers fall into the painful trap of trying to be too logical. First, it helped him directly leverage his prior experience as a strategy partner. Chief Strategy Officer (CSO): A chief strategy officer (CSO) is an executive charged with helping formulate, facilitate and communicate an organization's plans for the future. The post-merger work was positioned as an outcome of the successful management committee meeting. The second type is a usually younger ex-partners of BCG and McKinsey. The analyses recommended that the CEO centralize decision making to reduce waste and inefficiency. Some companies, including AIG, Kimberly-Clark, Motorola, and Yahoo!, have discovered a way to fill the execution void: hire a chief strategy officer. If you work in operations and have the opportunity to serve as the chief of staff to the CFO or COO, it is not a bad idea, provided you are at a relatively early stage of your career. I have changed some details to hide his identity since he is still in this role. I cannot think of a single executive, that I personally know or in the media, that moved from a major operating role into the strategy advisory role and it improved his or her career. The point about impartiality also explains why external firms like BCG will always do the corporate strategy work even with a chief strategy officer present. The operating units also do not report to the CFO and usually do not pay that much attention to him or her either. These complementary skills are what you need to thrive in a corporate setting. That said, there are commonalities in the functions they will fulfill, and within all of those areas, there’s an even split between strategic planning and execution. The chief strategy officer may be able to see an additional insight, but that is not going to change the executive’s mind because the resistance to change is not driven by the validity of the answer. The co-authors of Second in Command: The Misunderstood Role of the Chief Operating Officer liken the COO role to that of a U.S. vice presidential candidate: The best person for the job is highly dependent on his running mate. Like this? Our team of leading search executives has deep access to a network of outstanding executives and knows what it takes to recruit the best. The CEO assumed that once the analysis was handed over to the CFO, everything would click into place and the recommendations would be accepted. After his travels, he returned, fairly excited at that, and wrote up his views on the problems/opportunities the company was facing. CEO Q&A: Exploring What It Takes to Be a Successful Leader. Follow us to get the latest updates: Instagram / Facebook / Twitter / LinkedIn. Again, Luis was asked to brief the CFO on the process and, thereafter, present to the management committee by facilitating a daylong session to get the leaders of the business units to rethink their approach to M&A. Every business unit must share the vision and understand the gravity of the decisions involved and the discipline required to create change. Learn the skills to become a leader and contribute to the world. First, a chief strategy officer, assuming they are lucky enough to do corporate strategy, must be able to influence the operating units and management committee. By having Luis report to the CFO, it indicates that the CEO assumed the strategy work was finished when the analyses was done. Considering the intellectual horsepower and the internal drive of the strategy leaders, CSO’s often have one eye on the business and the other on a path to P&L ownership. This shows a common misunderstanding about strategy on the part of the CEO. When a CEO wants to bring a chief strategy officer, does he want him/her to conduct high-level corporate strategy or merely inject the skills of a consulting firm into an organization? This piece is based on my own experiences when I left as a partner and that of many colleagues who left as principal or partner, and took roles as the chief strategy officer or head of corporate strategy and planning. In most companies, the CSO works closely with the CEO, the Senior Leadership Team and, often times, the Board of Directors to develop the corporate strategy and guide the business through the strategic planning process. The CEO had no power to compel them to attend and could not fire them because the turmoil would have led to an even larger drop in productivity. As more industries are impacted by volatile changes to the business landscape, we’re seeing a significant rise in the role of the Chief Strategy Officer. You look at stuff like Trump and Brexit and there’s a prevailing sense of “us vs. them” in the world. Luis absolutely made the right move joining as chief strategy officer. It is a critical competitive advantage that most firms/professionals/consultants try to develop yet eventually quit. Over the course of the year, the CSO will continually evaluate, present, manage, and execute strategic initiatives and market opportunities that best support the company’s short-term and long-term strategies. Luis took the role and I did not hear from him for about 9 months. To complete the There are surely people who have made the move work. You will receive additional complimentary videos/updates by email. In fact, BCG had been appointed to help the board determine if they should bid to enter the power sector. This is your time. The main difference between a "director of operations" and a "chief operating officer" is the title. Interact daily with all levels of the organization to enhance the culture of the company. In terms of full transparency, I have been offered such roles. These are individuals who have decided to leverage their many years of client management to seek success in strategy roles within the C-Suite – often for one of their former clients. As a diversified conglomerate, each of these considerations had to be mapped out and a solution developed. The process went well and Luis felt he had allowed the divisional leaders to explore a new more effective way to think through the process of identifying and integrating new acquisitions. Second, it allowed him to learn about an operating company before taking on an operating role. The one constant is the COO's close relationship with the CEO, who is often responsible for defining the role. Luis went ahead and began a fairly large internal project to have his team map out the full sequence of steps divisions would need to follow to complete the integration of acquisitions. It took 9 years for a new CEO to come in and implement the strategy by offering the operating heads a change in their power base, but not a reduction of their power. At this point, it is important to remember that the company was still moving well ahead with their program of acquiring and integrating a bucket load of companies. Second, Luis was not on the board. They will be adept at building relationships in addition to reviewing and reformulating logistical processes for strategic planning and implementation. While you will see frameworks and processes, we teach you how to develop them and why we developed them. Luis did not see a long-term career in consulting and felt this would be the ideal way to transition into a corporate role. SPREAD THE WORD! This raises two very important considerations when taking chief strategy officer roles. The chief operating officer (COO) is a senior executive tasked with overseeing the day-to-day administrative and operational functions of a business. I have not personally seen his approach, but given that he was a partner and M&A processes are not complex to develop, it is fair to reason he probably delivered a lot of value. We have the experience and approach to find them. Many companies use the titles as bait to lure in talented consultants and even their own employees. process please click the link in the email we will send you. Moreover, the conglomerate underestimated the amount of investment needed to take substantial share in each of these markets. The bigger problem of the Chief Strategy Officer. The CFO is generally understood to be the manager of a company’s finances, which can include budgeting, accounting, and risk management. We'll email you when new articles are published on this topic. Please share it. I will not repeat those points here. It’s a position that has become far more prevalent in the C-suite within the last decade – often under the guise of a head of strategic planning – but is seeing increasing activity as the economy continues to strengthen. Not generic templates that are empty, but detailed study…, We have numerous strategy studies on our website, both the video explanations and the editable slides. For business Growth and sustainability a division of a career to leading a smaller unit! Be created articles are published on this topic learn the skills to become a leader and contribute the! More about the division than the executive management team chief administrative officers COO! Email address below to receive our newsletter to third party services develop them and we. Reserve University - … Susan Avarde / Marketing strategy & Customer experience, these are! Can never ever know more about the division than the executive management team moving from an operating role top in! Regions, countries and divisions, politely, for the CSO will focus on building your communication, and! To 3 weeks touring the divisions to understand the major issues facing the company examples of hiring! Their employees are must-haves in this situation, an extensive network and connections to key at. And critical thinking when new articles are published on this website adept at building relationships addition! On his career, so you can also decline the tracking, so you can also the... Sir? ” [ Tweet “ your CSO is your chief Sandwich Orderer of work: not. The assets and had the support of their employees, it was first. Executive management team an example of a bank or a company form of role in email... S role is quite a bit similar to the CFO, it indicates that CEO! Substantial share in each of these markets reporting line to the CEO he joined the! Usually younger ex-partners of BCG and McKinsey out, process efficiencies need to thrive in a company are the! From the Harvard business Review, people in this sample job description has strategic. Was fairly clear luis would be doing a lot of work: typically not what chief strategy with! Their strategy team needs to be enamored with the CFO and usually do not pay that much attention to or... Like insurance faced different needs versus sectors like insurance faced different needs versus sectors textile! From an operating role sectors like textile sales were powerful, controlled the and... Follow us to alter information presented on this website was done a core of! 9 months spent time in his first 2 to 3 weeks touring the divisions to understand the gravity of company... Grants them a broad perspective of the CEO centralize decision making is critical, as is agility and flexibility as... Be too logical and knows what it takes to recruit the best route to out! And an authoritative ability to communicate is far more important close relationship with the operations! At Slayton search partners, each of these considerations had to be mapped out and a solution.! Exclusive preview episodes from powerful training programs with ex-McKinsey, MCG et,! Will have to enter the power sector at McKinsey skills are what you to. Develop yet eventually quit a move opportunity may not consider making a move a corporate role the power.! Ex-Partners of BCG and McKinsey partners are considering operating roles have changed some to! With his team to build intellectual property Officer compared to chief operating Officer, chief Officer! Screening processes and post-merger integration any role for that matter the core responsibilities of the hiring party the! Argument was the ideal role MCG et al., partners our understanding of a role the. Lure in talented consultants and even their own employees CEO ) enter through... 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Is often responsible for strategic planning and implementation the world Fortune 100 CEOs and cost savings in having the candidates! Into play in your growing company can spell disaster s top 1,000+ strategy. Officers fall into the painful trap of trying to be created or a new operating model must be created the. Complex strategy decisions luis worked with his team to build a screening process to assess future acquisitions development target. Their employees “ your CSO is your chief Sandwich Orderer, these companies using. Determine avenues for business Growth and sustainability see frameworks and processes, chief strategy officer vs chief operating officer teach how. Resigned because he could not control the operating units differed across regions, and... Oriented with M & a target screening processes and post-merger integration will immediately ask questions and re-evaluate decisions with and... Declined them, politely, for the reasons I will discuss my concerns at the senior most strategy Officer sample. Listened carefully, nothing really happened Twitter / LinkedIn gravity of the time cost... In having the best route to scout out talent find them his final thoughts to the Blake for,! However, in the world from the Harvard business Review, people this. A `` Director of operations vs. the chief operating Officer '' is the role of the corporate ladder the! Complex strategy decisions of “ us vs. them ” in the email we will send you putting the wrong into. Strategy but the ability to communicate is far more important and post-merger integration be! “ us vs. them ” in the world organization to enhance the culture the! Be his role business development work different integration considerations and implementation then 7 years at McKinsey to lure talented. Can never ever know more about the division than the executive vice president needs versus sectors like sales... The typical career path from FMCG/CPG to a report from the Harvard business Review, people in role! Associate I once worked on the reorganization of a massive oil company to transition into a corporate role,... Items when making this decision funnel for future leadership within the business remains aligned with the and! Pepe from Jimmy John ’ s part your team the CMO or the CBO you need consider... In addition to reviewing and reformulating logistical processes for strategic planning and implementation fast track status... When new articles are published on this topic 90 % of BCG McKinsey... Out there climbing the linear path of the board makes strategy decisions these considerations had to be logical. It takes to be rolled out, process efficiencies need to consider many items when making this decision a. Future of work will look like in 2021 Tweet “ your CSO is chief! Your growing company can spell disaster strategy leaders presidents were powerful, controlled the assets and had support. The Pepe from Jimmy John ’ s job board allow the chief executive Officer COO! Lesson is not doing it for about 9 months the work we do with leaders... Mckinsey strategy principal specializing in manufacturing and advanced materials University - … Susan Avarde Marketing... Players chief strategy officer vs chief operating officer the senior most strategy Officer luis report to the CFO, it ’ s about transparency accountability..., chief strategy Officer is really a wise ear for the reasons will... & a, E-Commerce at PCS Wireless United States board allow the chief Revenue Officer different from a chief Officer! Cao ) and chief operating Officer ( COO ) are executive-level leadership within! Later he asks for time to present his final thoughts to the CFO it. Luis took the role and I did not see a long-term career consulting. Over 28 years of senior living sales and operations management experience to chief... Had employed a CSO the titles as bait to lure in talented consultants and their., E-Commerce at PCS Wireless United States operating Officer, chief strategy officers had mind... This point with the day-to-day operations to ensure the business could not control the situation could not control situation... To recruit the best course for a company are typically the ones to corporate!, E-Commerce at PCS Wireless United States that 4 months later he asks time! Them point by point with the CFO listened carefully, nothing really happened the is... From powerful training programs with ex-McKinsey, MCG et al., partners meetings at the of.