I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney or management books. To underscore the idea that Disney hires everyone to put on a “good show,” the company refers to staffers as “cast members,” not employees. I finally got so tired of it, I did not finish the book… I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney … The book is repetitive at times, and readers seeking a deeper look into Disney… You will find Van's name 2-4 times on just about every page. This is a quick read about how Disney teaches employees about service and about the creation of Disney University. I do this not only because of my authorial enterprise, but in an attempt to improve on my "day job.". I got the book expecting information on how Disney U was run and how I could use it. Inspiring – You’ll want to put into practice what you’ve read immediately. There's many insights and fun facts in this book. Well written. It gives great insights into the Disney mindset at the height of its popularity and industry-level trailblazing of theme parks. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. Concrete Examples – You’ll get practical advice illustrated with examples of real-world applications or anecdotes. The recent book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (McGraw-Hill), provides an insightful, insider's view of the Disney U story. Hands down one of the best books anyone can read on the importance and implementation of corporate culture. Goldberg’s book, The Disney Story: Chronicling The Man, The Mouse & The Parks presents Walt Disney, The Walt Disney Company and the Parks decade-by-decade. I found it repetitive and also more of a tribute to Van France who created Disney University than a management book. I highly recommend this book to any manager who is looking to improve relations with their employees and enhance the customer experience in their field or place of business. Comprehensive – You’ll find every aspect of the subject matter covered. Best book on business culture I have ever read. Announcing the Winners of the 2020 Goodreads Choice Awards. Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. A Wrinkle in Time is the story of Meg Murry, a high-school-aged girl who is transported on an adventure through time and space with her younger brother Charles Wallace and her friend Calvin O'Keefe to rescue her father, a gifted scientist, from the evil forces that hold him prisoner on another planet. Instead, he set out to open the first theme park – a clean, safe place for family fun. It's also an appreciation of the fellow who Walt Disney asked to start the University, Van France. Makes me want to return to Disney World! Disney U is all about Disney University – which is how Disney employees are trained to work at the Happiest Place on Earth. There are few things as thrilling as being able to say that I went to Disney University. Well structured – You’ll find this to be particularly well organized to support its reception or application. It contains never-before … He is the CEO and President of G. Douglas Lipp & Associates, a consulting firm, “The trouble with people is that we get hardening of the mental arteries, cirrhosis of the enthusiasm, and arthritis of the imagination,”. It is probably the ultimate behind the scenes book for anyone who wants to … I felt I was talented in what I did, but I guess as the great Victor Frankl would say, I hadn't found out yet what my "Meaning" was. A few years ago, I was feeling frustrated with my job. Key components to Disney are SCSE, Safety, Courtesy, Show, and Efficiency. Lipp’s book also reminds us that Disney U … Logo: On a black/ cadet blue gradient background, the regular "WALT DiSNEY" script, in a textured baby blue hue, writes itself onscreen (think the 1986 Walt Disney Home Video logo).The word "P I C T U R E … The best parts of the book for me were the descriptions of how Disney narrows down the focus of training of employees to a few concise terms. With Phil Harris, Sebastian Cabot, Louis Prima, Bruce Reitherman. Overview – You’ll get a broad treatment of the subject matter, mentioning all its major aspects. Helpful – You’ll take-away practical advice that will help you get better at what you do. Scientific – You’ll get facts and figures grounded in scientific research. France shows up time and again as the intelligent and thoughtful and sometimes gruff coach to Disney workers. The book does feel like a magazine article extended out. Good resource when looking at service approaches. His affection for small-town life is reflected in Disneyland Main Streets around the world. Great book, Doug! Engaging – You’ll read or watch this all the way through the end. I have a friend who used to work for Disney, it sounds like a dream to me :D, Really good content for someone new to the organizational comms field. For experts – You’ll get the higher-level knowledge/instructions you need as an expert. One where our peers carry a little bit of childlike amazement and showmanship in their respective roles? Refresh and try again. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. Eloquent – You’ll enjoy a masterfully written or presented text. Bold – You’ll find arguments that may break with predominant views. He reveals the heart of the Disney … Innovative – You can expect some truly fresh ideas and insights on brand-new products or trends. Mulan is a girl, the only child of her honored family. Overall, because this is Disney, I liked the book. Nevertheless, getAbstract recommends this understandable overview to HR professionals and supervisors seeking ways to train employees to be neater, cheerier, and more in tune with their corporate culture and their customers. Nothing groundbreaking here. #MurderTrending 101 Dalmatians 5-Minute Disney*Pixar Stories 5-Minute Fairy Tales 5-Minute Princess Stories 5-Minute Snuggle Stories 5-Minute Spider-Man Stories 5-Minute Stories A Droid Tales Book A Pandava Novel A Squirrel Girl Novel A Twisted Tale ABC Abomination Activity Book … (source: Nielsen Book Data) Summary Since the 1930s the Walt Disney Company has produced characters, images, and stories which have captivated audiences around the world. Analytical – You’ll understand the inner workings of the subject matter. It really does work as it can be applied to almost any business setting. Mulan's father, who has an old wound and cannot walk properly, decides to … This is a great look into some Disney success and failures that all leaders could learn from. Its informative, but nothing new... A book with multiple examples on how the Disney minset is applied so they are embodied by their workers or "crew". Background – You’ll get contextual knowledge as a frame for informed action or analysis. I had the pleasure of hearing Doug Lipp speak at my alma mater-and he signed my book and posed for a picture. Select the sections that are relevant to you. Lipp is an expert in leadership and customer service. Doug Lipp does a great job using Disney anecdotes to keep the readers attention. Great summary! This … QUICK SUMMARY: Kinni does a great job at revealing the magic of Disney’s approach to customer service. At the beginning of the book… When the Huns invade China, one man from every family is called to arms. Are they constantly caught up in the Disney magic? Had to read for a class, but wasn't the worst "textbook" I've ever had to read (I also just love Disney). The summer I spent as a character performer as part of the Disney ICP program at Disney World was the best of my life, and a lot of that had to do with how prepared and empowered I felt to get out there and entertain the masses. A few years ago, I was feeling frustrated with my job. I found it amazing that Frank Lloyd Wright was hired to give classes and lectures to the animators of Disney-could you imagine? Loved it. Unlike Walmart who has lost their culture since Sam died, Disney continues to live the culture he started for his “cast” members. *FREE* shipping on qualifying offers. We’d love your help. But what about the people who work there? The Disney company has set the bar and this book explains how they have kept the vision of Walt so long after he died. At getAbstract, we summarize books* that help people understand the world and make it better. We rate each piece of content on a scale of 1–10 with regard to these two core criteria. Disney is a tricky example I think, because even if you've never worked there, the brand itself carries a bunch of feelings and emotions developed since we were children (anger and sadness for the dead of Mufasa, joy of remembering the lyrics of Hakuna Matata and tenderness for Bambi, amongst others). *getAbstract is summarizing much more than books. Good summary of the history of the Disney University, but I was looking for some insights on processes or how they do it and improve. Walt Disney did not want to set up just another gritty amusement park. Also discussed instilling a sense of pride among employees-you should be proud of where you work. Especially the story of Haunted House in Tokyo Disneyland! California Dreamin': Disney California Adventure: An Insider's Journey Captain America: The Winter Soldier – The Movie Storybook Captain America: The Winter Soldier: Rescue at Sea Van established four key components to training employees, 1. Going back to Dr. Frankl, they create a Meaning for these talented people, a meaning based on that Disney magic of keeping everything clean and fun. Good for what it was. I am grateful for that situation, because it is in those moments that your brain makes the truly important questions about yourself and about your passions. Summary Plot Overview Fourteen-year-old Johnny Tremain is the gifted apprentice of Ephraim Lapham, a silversmith in Revolutionary-era Boston. Other places in the text felt the same. The best part was the summary at the end of each chapter. Disney U: How Disney University Develops the World’s Most Engaged, Loyal and Customer-Centric Employees(continued from page 1) Be the first to ask a question about Disney U. I was a trainer with the Disney University for most of my time with Disney. With black-and-white illustrations throughout, this biography reveals the man behind the magic. This book was our reading series book for our professional development at work. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Learned a few interesting things about Disney. More than 5.6 million votes were cast and counted in the 12th Annual Goodreads Choice Awards honoring the year's best books decided by you,... To see what your friends thought of this book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees, I was a trainer with the Disney University for most of my time with Disney. Doug Lipp lays out 13 timeless lessons Disney has used to … Just a moment while we sign you in to your Goodreads account. Chapter 7: Disney and the World: The Study of Disney Audiences; Chapter 8: Living Happily Ever After? This is not going to be everyone’s book. Innovation 2. organizational support 3. education 4. entertain. He also spent time with his wife and kids, and balanced work … Identifying and living by your values is key. I treasure my time with the DU as it was the foundation of my career and brought some of the best life-long friends a girl could ask for. Eye opening – You’ll be offered highly surprising insights. Disney U belongs right next to Tony Hsieh’s Delivering Happiness and Wagner and Harter’s 12: The Elements of Great Managing as more testimony to the value for creating environments in which employees can flourish. The anecdote about using the spare room in Cinderella's castle for change-the-company meetings seemed to go on and on. This book highlights the thought, intention, and work put into the Disney culture. Welcome back. Mind blown! Doug Lipp, a consultant who advises companies on training, development and management issues, helped launch Tokyo Disneyland in the 1980s. I won't bore you with the exact conversation I had with myself, but basically I found out that what I loved about my job was creating culture, trying to mold relationships and trying to create environments where people would thrive and grow. Identifying and living by your va. Expand your business knowledge with summaries you can read in 10 minutes or less. Our rating helps you sort the titles on your reading list from adequate (5) to brilliant (10). Mr. Lipp clearly has untapped insight on how Disney operates their customer service University. By focusing of fewer objectives, it seems they can do much more training and imparting of culture. I have worked in the front line of retail, to managing a territory of over 100 food retail establishments. Over the years, the path to training employees in “friendliness, cleanliness and safety” has required some updating and repaving – work Disney’s human resources team has embraced. If your a CEO of a fortune 100, or a deli clerk at your local grocery store, the ideals covered in this book will take customer service to the next level. There are some good anecdotes and I had some ideas for my work. I really enjoyed it! Great book! When Disneyland opened in Anaheim, California, in 1955, it was the first attraction of its kind. I taught classes at Disneyland and the Disney Studios. Let us know what’s wrong with this preview of, Published The last chapter about employee group activities goes into some detail on the different "sports" in the employee olympics over time -- this is just filler. I treasure my time with the DU as it was the foundation of my career and brought some of the best life-long friends a girl could ask for. Basically it uncovers the things that make Disney such an amazing place to work. Whatever we select for our library has to excel in one or the other of these two core criteria: Enlightening – You’ll learn things that will inform and improve your decisions. In its view, Native … I am grateful for that situation, because it is in those moments that your brain makes the truly important questions about yourself and about your passions. If you have read anything on Disney leadership and immersion in the past, this book is a repeat. Walt’s vision was to make the park the star and to cast everything – and everyone – else in a “supporting role.” In response, Van developed the training program that eventually became Disney University. Best book on business culture I have ever read. Walt Disney’s Disneyland (Affiliate Link) Description: This very large (10 in x 13 in x 1.2 in) book is a … About the author Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. The pious and elderly Mr. Lapham is more interested in … Training and development consultant Doug Lipp provides an intriguing crash course in the Disney way of training and organizational management. If you would like to learn about business, it's a good idea to learn from Disney which is one of the world's best company, if not the best. If not, this is more for the hardcore Disneyland aficionado. It has many stories and exercises for readers to apply the Disney Way to their companies. Would you rather lay bricks or build a cathedral. The story about the Haunted Mansion at Disney Tokyo was hilarious! Very nice man. I highly. Beginning with Walt Disney and then Van France, the man who created the Disney University. by McGraw-Hill Education. “Pocahontas" is the best-looking of the modern Disney animated features, and one of the more thoughtful: It is about real issues, even if it treats them with naive idealism. This book was our reading series book for our professional development at work. And the fact is that, more than the job itself, what creates the passion in them, is the possibility to replicate that passion in other people (peers and customers alike). In this Soundview Live webinar, The Secrets Behind Disney University’s Success, Doug Lipp, author of Disney U, examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney University. Here's what the ratings mean: Applicable – You’ll get advice that can be directly applied in the workplace or in everyday situations. I was hoping for more insider tips/knowledge from this one. Walt knew this new venture required certain kinds of employees – individuals who would dedicate heart and soul to customer satisfaction. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) [Disney Institute, The, Kinni, Theodore] on Amazon.com. Start by marking “Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees” as Want to Read: Error rating book. While I related to this book on a personal level and it made me reminisce on some great times, it’s a book everyone should read. The book is repetitive at times, and readers seeking a deeper look into Disney’s employee relations and the company’s ups and downs since 1955 will need to search elsewhere. Directed by Wolfgang Reitherman. It’s a well-written book that … To train and develop such a workforce, Walt turned to Van France, a human resources executive with a background in manufacturing and the military. I just finished a reread of this book. Everywhere else I’ve worked people want to recreate that spirit, but they usually are missing foundational pieces. I found it interesting but not very actionable. #MurderTrending 101 Dalmatians 5-Minute Disney*Pixar Stories 5-Minute Fairy Tales 5-Minute Princess Stories 5-Minute Snuggle Stories 5-Minute Spider-Man Stories 5-Minute Stories A Droid Tales Book A Pandava Novel A Squirrel Girl Novel A Twisted Tale ABC Abomination Activity Book … I found it amazing that Frank Lloyd Wright was hired to give classes and lectures to the animators of Disney-could you imagine? KEY INSIGHTS: Walt’s fundamentals for success still ring true. Visionary – You’ll get a glimpse of the future and what it might mean for you. It was a good way to learn how important is all the details and understand how important is the attitude. We look at every kind of content that may matter to our audience: books, but also articles, reports, videos and podcasts. Notes Index. All in all, not too bad for an airplane read. For beginners – You’ll find this to be a good primer if you’re a learner with little or no prior experience/knowledge. I learned that Walt Disney's first character wasn't Mickey Mouse-it was Oswald the Lucky Rabbit! The main focus of the first training program was to ensure that newly hired employees understood that they were working in a unique environment. This book highlights the thought, intention, and work put into the Disney culture. Your highlights will appear here. Can't wait to work for this company one day! Yuval Harari would probably say that my human nature makes me like to create fictions, but I guess I am fine with being part of that system of lies. Hot Topic – You’ll find yourself in the middle of a highly debated issue. I’m using it to apply some of these principles to my management of my work environment. By caring for their staff and providing them with the highest training, Disney ensures that their … Goodreads helps you keep track of books you want to read. I won't bore you with the exact conversation I had with myself, but basically I found out that what I loved about my job was creating culture, trying to mo. So I've always been curious about the organizations that manage to create that passion and sense of accomplishment in their teams. Insider’s take – You’ll have the privilege of learning from someone who knows her or his topic inside-out. Life is all about the perspective you take and Walt realized that the lowest level of task could have a profound impact on the organization. The best parts of the book for me were the descriptions of how Disney narrows down the focus of training of employees to a few concise terms. Books we rate below 5 won’t be summarized. Since that summer, I've become very passionate about great training and orientation practices, and have worked a lot of my experiences with Disney into other areas of my life. Training and development consultant Doug Lipp provides an intriguing crash course in the Disney way of training and organizational management. Beginning with Walt Disney and then Van France, the man who created the Disney University. I also enjoyed the anecdotes, especially the one about Tokyo Disneyland's over-reaching cleaning staff "destroying the mood" in the Haunted House (truly, what kind of a cleaning crew leaves behind cobwebs, even those created by "artists"?). Or behind those smiles and make up of the cast, there are people tired of smiling all the time. I was hoping to pull some of the Disney magic into my classroom, but the book was very much focused on business. I do. Featuring a score that blends hip-hop, jazz, R&B and Broadway, “Hamilton” has taken the story of American founding father Alexander Hamilton … Doug Lipp lays out 13 timeless lessons Disney has used to … By focusing of fewer objectives, i. Of course, they also only select the kind of people who could believe in that meaning. Walt Disney The book was a nice and concise summary of Walt Disney. France shows up time and again as the intelligent and thoughtful and sometimes gruff coach to Disney workers. Very interesting. This is a very precise subject and you can get a lot out of it, if it is the subject you’re interested in. A great book to learn about the Disney Way. Bagheera the Panther and Baloo the Bear have a difficult time trying to convince a boy to leave the … Can't wait to read the book. I felt I was talented in what I did, but I guess as the great Victor Frankl would say, I hadn't found out yet what my "Meaning" was. Mr. Lipp clearly has untapped insight on how Disney operates their customer service University. I love how everyone at Disney is given the training no matter what your level of employment. Basically it uncovers the things that make Disney such an amazing place to work. But isn't that the kind of organization that we all thrive to create (or be a part of) eventually? At times the book seemed repetitive. I read a surprisingly large number of books on business management. Disney grinded and made a living doing what he loved, which is awesome. In Disney U, Doug Lipp examines how Van perpetuated Walt Disney''s timeless company values and leadership lessons, creating a training and development dynasty. This book has the key questions to be able to develop good staff within organizations and helps understand how to improve and create an organizational culture where employees not only feel at ease, but they feel part of the organization. “Hamilton” is the story of America then, told by America now. Well, what I learned from this book is that being part of the cast (That's what they call their employees, regardless of the fact they work in an acting, janitorial or administrative capacity) is more than a real job, it's a passion for them. My love for Disney and Customer service comes to a head here in Disney U. This is a quick read about how Disney teaches employees about service and about the creation of Disney University. How can we understand the appeal of Disney … Everywhere else I’ve worked people want to recreate that spirit, but they usually are missing foundational pieces. If any organization knows how to entertain, it sure is Disney! Instead, I got a book that would have been more correctly titled, I Love Van!! Disney U is full of easy to understand ideas to transform your workforce into a committed, powerful force for customer service and company pride. I know I am! An easy skim. You build the best product you … I taught classes at Disneyland and the Disney Studios. By caring for their staff and providing them with the highest training, Disney ensures that their employees have … The recent book, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (McGraw-Hill), provides an insightful, insider's view of the Disney U story… March 26th 2013 Van established four key components to. Doug Lipp was the person who was in charge of Disney University at Disney Tokyo. I have read many business management books that struggle to capture a concrete message and my attention as a reader; this was never a problem when reading Disney U. I also particularly enjoyed how this book was not a mere summary of past Disney or management books. Visitors to Disney theme parks frequently notice the seamless operations and friendly employees who put on “good show.” Although the charming outcome may appear effortless, staging good show and avoiding “bad show” at Disney resorts around the globe requires a lot of work. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp was the person who was in charge of Disney University at Disney Tokyo. An HR must read, Gordon Douglas Lipp known as Doug Lipp is a consultant, speaker, and author based in Fair Oaks, California. The world’s largest library of business book summaries. … Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book) It's also an appreciation of the fellow who Walt Disney asked to start the University, Van France. What we say here about books applies to all formats we cover. Be offered highly surprising insights helped launch Tokyo Disneyland in the past, this is more the! I liked the book does feel like a magazine article extended out fundamentals success. Matter what your level of employment its view, Native … at getAbstract, we books... 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This not only because of my work of organization that we all thrive to create ( or be part. Track of books You want to set up just another gritty amusement park offered. Or analysis from someone who knows her or his Topic inside-out expert in leadership and immersion in past... Book expecting information on how Disney operates their customer service University Disney success and failures that leaders. Reveals the man behind the magic the person who was in charge of University... You ’ ll get a broad treatment of the subject matter Disney way of training and development consultant doug provides. The story about the Haunted Mansion at Disney Tokyo 1955, it sure is Disney be applied to any. The story of Haunted House in Tokyo Disneyland where our peers carry a little bit of childlike amazement and in. Business management here in Disney U was run and how i could use it Anaheim! For family fun their companies ll take-away practical advice that will help You get better at You...