On the low end, customer service representatives earned a 25th percentile salary of $25,520, meaning 75 percent earned more than this amount. Have some experience in making outbound marketing or sales calls. Call Center Representative Job Responsibilities: Determines requirements by working with customers. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service… Hours: Monday – Saturday: 40 hours per week. Credit Card Services is an inbound customer service call center for the Visa cardholders. Even if he's not calling about the address change, this shows that you care enough to check on past issues and give him status updates. A credit card sales representative job involves marketing and selling credit cards to consumers. The 75th percentile salary is $41,430, meaning 25 percent earn more. If he has a low-limit card that has no annual fee, for instance, offer him a card with a small annual fee but a higher spending limit. Being friendly during the conversation helps build the relationship as well. We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call center representatives as they field calls from clients. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. What Are the Duties of Outbound Customer Service Representatives. However, the problem could be bigger, such as a case of identity theft, where someone else is using his card number to make purchases. With millions of people searching for jobs on Indeed each month, a great job description … Tip: Enter your city or zip code in the "where" box to show results in your area. Call Center Customer Service Representatives answer incoming calls from customers, assist them with their inquiries or recommend them the services of other experts. Credit card companies are in business to make money, and part of your job is helping your company do that. These individuals … Feel free to revise this job description to meet your specific duties and requirements. Or, explain the benefits of enrolling in a safety program you offer, such as one protecting him from identity theft. 80,314 Credit Card Customer Service jobs available on Indeed.com. Specific functions of customer-service representatives vary between credit card companies, but most perform similar duties. When a customer calls in with a complaint, issue or question, resolve his issue then look for ways to cross-sell him on another product or service. If you're not authorized to remove late fees or increase spending limits, tell your customer exactly who he has to talk to and the timeline for making the change, then transfer him and make sure he gets connected to the right person. For example, process consumer loan applications for personal. As a customer-service representative, you must ask the right questions to get to the root of the problem, which could be as simple as a charge at a store he doesn't remember or a scheduled interest-rate increase he overlooked. What Does a Credit Specialist Do? Not all customers are clear about their issues when they call in. This individual will answer questions regarding share accounts, share drafts, Assist members with submitting consumer/mortgage/equity loan, overdraft protection and. Post a Call Center Manager job to 100 job boards with one submission. Addressed customer service inquiries in a timely and accurate fashion. The credit specialist is responsible for credit and collections, with the principal goal of protecting the assets of the company and maximizing cash flow through the collection of accounts receivables. You must also know your limits. Reach over 150 million candidates. She earned a BA in communications from Jacksonville State University. A Call Center Representative handles customer calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information. The Customer Service Call Center Representative manages large amounts of incoming and outgoing calls on behalf of the company, as they are the first point of contact with the company, these … Apply to Customer Service Representative, Call Center Representative, Member Services Representative and more! Whether a customer or potential client requires information on banking fees, or if they are seeking information related to online banking, Bank … Many work in call centers, answer customer calls as they come in, but some assist customers online either through real-time chats or by answering emailed queries. When you call in to talk to your credit card company, the person on the other end of the phone is a credit card customer service representative. Find your next job near you & 1-Click Apply! Many work in call centers, answer customer calls as they come in, but some assist customers online either through real-time chats or by answering emailed queries. Built customer loyalty by placing follow-up calls for … By creating an Indeed Resume, you agree to Indeed's, Displayed here are Job Ads that match your query. This call center agent job description sample can assist in creating a job application that will attract candidates who are qualified for the job. Does It Look Bad to Call & Confirm a Job Interview? It details the duties, responsibilities and skills … 7,596 Credit Card Call Center Representative jobs available on Indeed.com. Then go and find more ideas for crafting your description by browsing Monster’s call center job … A customer may say something is wrong with his bill but not be able to clarify what the problem is. The Call Center … Customer Service Representative salaries in Overland Park, KS, We are looking for experience individuals in the. Your job description is the first touchpoint between your company and your new hire. For example, you can say, "I see you called last week to check on changing your address. Similar job titles include Contact Representative. Search 23 Visa Call Centre jobs now available on Indeed.com, the world's largest job site. In addition to … 25,609 Credit Card Processing jobs available on Indeed.com. Apply to Call Center Representative, Senior Customer Service Representative and more! He/she must ensure corporate compliance to the credit card line of business and assist team members in resolving disputes related to credit card … As part of your day as a customer-service representative, you're likely to get calls asking general questions about using the credit card, how to increase spending limits, removing late fees or how to read the bill. JOB DESCRIPTION 3 The Debt Collector is responsible for collecting on charge-off accounts by making and receiving calls, and utilizing company’s eight steps to a successful collection call. This person fulfills a number of roles for the credit card … U.S. Bureau of Labor Statistics: What Customer Service Representatives Do, American Express: Customer Care Jobs at American Express, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Customer Service Representatives, Career Trend: Customer Service Representatives. The Credit Card Fraud Specialist is responsible for closing fraudulent accounts and blacklisting the corresponding addresses. For more information, see the. Most credit card companies log each call with a detailed summary of what was discussed. Apply to Customer Service Representative, Counter Sales Representative, Bookkeeper and more! We've completed your address change, so you should receive your next bill at your new address." Thorough and detailed Credit Card Processor with experience in all aspects of credit card processes seeking a position in which to be an asset to a credit card company. Post now on job … Beginning her career at newspapers such as the "Marietta Daily Journal" and the "Atlanta Business Chronicle," she most recently worked in communications and management for several nonprofit organizations before purchasing a flower shop in 2006. Post Jobs for FREE. Conducts communications with reporting manager to advise on problems and issues impacting credit…, Be a Subject Matter Expert to resolve member issues and inquiries on accounts to include account activity, fraud disputes, debit, Users that need wireless broadband will be provided a Verizon air, MERs comply with applicable policies and procedures; adhere to optimized schedule while exceeding…. Call Center Customer Service Representative Job Description. This Call Center Representative job description template is optimized for posting in online job boards or careers pages and easy to customize for your company. Customers like to feel welcomed when they call and that they are talking to someone who knows them. Customer service representatives earned a median annual salary of $32,300 in 2016, according to the U.S. Bureau of Labor Statistics. Call Center Representative job description. How to write a Call Center Manager job description. Bank Customer Service Representatives are responsible for assisting customers with their banking needs. Based outside Atlanta, Ga., Shala Munroe has been writing and copy editing since 1995. A Call Center Customer Service Representative is the first point of contact many customers have with a company. They work in a company’s call center … Post to over 100+ job boards. In 2016, 2,784,500 people were employed in the U.S. as customer service representatives. The job duties of a bank customer service representative can vary by employer and depend on whether the representative works with customers over the phone or face-to-face in a branch location. If he mentions how much he's put on his card to pay for his daughter's cheerleading gear, ask him how many children he has or where she cheers, for example. A bank rep might call a customer to offer a promotion on a new credit card. The main function of credit card customer-service representatives is to help the customer either by answering his question or providing him a service such as opening a new card. Accessing this information while you're talking with the customer lets you build a relationship between him and your company. His/ her job description … The credit specialist job description … What Does a Credit Card Sales Representative Do? Completely free trial, no credit card … 2016 Salary Information for Customer Service Representatives Customer service representatives earned a median annual salary of … Call Center Customer Service Representative Resume Examples & Samples Respond to inbound calls and resolve customer and agent service requests according to EquiTrust policies in a prompt, efficient and … Job Descriptions Call Center and Customer Service Call Center Representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or … Corresponding addresses might Call a customer to offer a promotion on a combination of bids! Idle chat makes customers feel connected and more their issues when they Call working in card... Something additional to offer customers when they Call in what Does a credit card companies their. Business to make money, and providing information to Indeed 's, here... 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