My job and my family are very important to me." Conflict Scenario #1: You have been given an assignment to complete a project that will culminate in a public performance in three weeks. Sometimes, despite the best of intentions, managers and their employees can clash. Each conflict in the workplace can require its own special reply. Be sure the problem is resolvedThese general rules will help you frame conflict resolution and will serve as a reminder as we go through the below scenarios. There's the story of her time as a line cook at a vegan restaurant in San Francisco, a section on her nine years as a buyer for an organic produce company, and definitely a chapter on "speaking two languages fluently: American English and Scots English," jokes the longtime Oakland resident who is originally from Edinburgh. 3 Group Conflict Examples. James was hired a few months ago and Ashlee has been with the company for eight years. ", 6 Tips from Netskope's Director of Executive Programs Jennica Sims. 40 Workplace Scenarios 1) A company that manufactures furniture increasingly finds that their workforce speaks Spanish fluently but not English. (44:48), How do you think conflict can be an avenue for innovation? The conversation may be awkward, but that's better than a tense relationship that could last years all because you got off on the wrong foot. Scenario 1. 0. But a few of the reps repeatedly complain about John’s management style. SCENARIO #3 You get off on the wrong foot with a new coworker. Regardless of who the conflict is with - an employee, your boss, etc., they'll think more highly of you if you demonstrate self-awareness. Frustrated with the lack of resolution? Susan is a devout Christian who always votes Republican and has religious figurines in her cubicle. After all, conflict is a necessary - and healthy - element of all human relationships. John has been the sales manager for over a year. The story is barely past its first scene when it’s made clear that something is going on in this small town. Susan and Louise work in payroll. Key Focus: It's all about how you approach the situation. Emotions make for difficult terrain in a workplace, so it’s best to empathize with all parties, making it clear that you will not take sides. Setting KPIs at work and at home means I can reflect objectively in all areas and accurately measure progress.". Sharon suggests going up to the person and owning it. Managers often have to deal with conflict in the workplace --it's an unavoidable fact of life. 16 Creative Ways Companies Are Celebrating the Holidays—Remotely! Real Life Examples of Workplace Conflict and Solutions. If you have a story example of a time when you dealt with a conflict in the workplace… Is landing a new job one of your new year's resolutions? These types of conflict in the workplace are often ignited by emotions and perceptions about somebody else's motives and character. However, there are some conflicts that will resolve on their own, and knowing which conflicts to get involved in is your unique and singular responsibility. Excerpt from RNAO Managing and Mitigating Conflict in Health-care Teams (Sept 2012) pages 78-82. (10:35), What are some suggestions to implement when management refuses to address issues of conflict? Misunderstandings, closed-mindedness, and passive-aggressive behavior all contribute to the following workplace conflicts. In the case of Susan and Louise, they were probably breaking some rules and not being held accountable for it early on. Maybe they send you 11 messages at 6am because that's right before their lunchtime, and they don't want to forget their questions when they go on break. Because of the conflict, James is missing more work and you suspect it’s because he wants to avoid Ashlee and her wrath. In mediation the needs of both employees should be acknowledged. This helps to … Sharon fielded questions from the PowerToFly community about how to deal with a number of examples of conflict in the workplace. Am I responding to you too late?". Tell them that you know it's an uncomfortable situation and that you'd like to continue the relationship. (4:29), How do I know when to escalate an issue with a coworker? From PowerToFly we wish you the best of luck and support for your job search in 2021! Copyright © 2014-2015, ManageStaff, Inc. All rights reserved. Conflict in the workplace is an exercise in persuasion. We’ve highlighted three examples of workplace conflict scenarios and conflict management techniques. About one week into the project, a student from another group is … His sales reports show an increase in sales and he seems to know how to motivate his reps pretty well. Give the other person the benefit of the doubt 4. Review of this manual once or twice a year will make people more aware and less inclined to encroach on company policy. Someone laughs when you said something serious. If so, are there tools he/she could reference when dealing with this type of situation? (10:42), I feel like my team is always combating my ideas. Someone says something we don’t agree with. Avoiding confrontation is making your situation worse, not better! Denise Dekker has several chapters of her memoir already planned. If your accounting (or other) department is small and you can’t rearrange personnel easily, you may consider changing the structure of their work, making it so they don’t need to interact as much. You definitely want to keep the friendship going, but they aren't even speaking to you outside of team meetings. Scenario 1: Interpersonal Conflict. Conflict resolution sometimes requires both a power-based and an interest-based approach, such as the simultaneous pursuit of litigation (the use of legal power) and negotiation (attempts to reconcile each party’s interests). Respect differences 5. Key Focus: Be proactive. Now that the problem has reached a fever pitch, you are dealing with possible litigation, something that every company strives to avoid. The following are some examples of workplace conflicts and steps a manager might take to resolve them: Managers and employees. Treating employees with respect and empathy, however is always your first step in resolving common workplace conflicts. Here are some highlighted questions from the chat and learn: We'll leave you with some parting words from Sharon: "Whatever the scenario, keep in mind that we are human, and will face conflict. Dealing with workplace conflicts? You get the vibe they don't like you very much and you don't know how to approach them. Workers’ Compensation and Risk Management, Reducing Hiring Risks During Your Interview Process, Sample Employee Benefits Survey Questions, Spotlight Core Values in the Workplace for Future Candidates, Professional Employer Organizations (PEO), U.S. Immigration & Customs Enforcement (ICE). Schedule a time to chat with them via phone or video call. Have an open mind 2. Simon works as an engineer in a software firm and loves his job very much. SCENARIO #2 One of the people you work with has heard some juicy gossip about another person and wants to tell you all about it over lunch break. Management does not know Spanish and this creates communication problems. Both women try to avoid discussing politics or religion, but they both know the other’s feelings on current events and at times there is palpable tension. Being able to problem solve and find the best solution for both sides.". She feels this action is alienating and hostile. Do not say anything you will later regret 9. Catch the conflict early 6. And, because they rely on each other for certain tasks, she is uncomfortable with waiting until an hour or so before a deadline when they are forced to collaborate. ), "Anytime you deal with people, you're going to have some sort of disagreement or conflict. Many times these kinds of conflicts can be resolved pre-emptively by having clear rules and boundaries in your employee manual. For example, a secretary may have to lie on instructions that her boss is not in the office to avoid an unwanted visitor or an unwanted telephone call. Can we have a conversation about that?". It’s important that these problems are handled with care. Organizational conflict is common in the workplace because people always have divergent views on various issues, interests, ideologies, goals, and aspirations (Deutsch, 1990). Examples of Potential Workplace Conflicts of Interest These are examples of situations in which an employee might experience a conflict of interest. They ask you for help responding to a customer inquiry, but you refuse to lend a hand because you are working on a tight deadline and don't want to waste time. This means that I strive to listen to the other person’s point of view without becoming defensive. Understanding the types of conflict present in the typical workplace, and determining effective methods for resolving conflict, help to establish strong leaders and successful organizations. Consult company manual 3. Yet, there are certain principles that guide managers’ reactions to conflict in the workplace. First, it’s important to let the two employees resolve their conflicts without interference from Human Resources. She also uses them with her family. September 26, 2018 September 26, ... A frequent illustration of an individual vs. individual social conflict scenario on the job may incorporate a man subordinate who does not feel a female boss is effective at giving orders or she must really be giving orders. We’ve highlighted three examples of workplace conflict scenarios and conflict management techniques. As you deal with interpersonal problems in your company, remember that ignoring a looming problem could cause it to become extremely difficult to manage. Louise is a professed atheist and liberal who feels that extremely religious people are less intelligent. Ashlee complains that she feels she has to worry now about his work and her own. He tends to get very involved with their techniques, calls them out when he thinks they are making a mistake, and doesn’t take criticism himself very well. For example, a manager with a type-A personality sets ambitious goals for an employee, inadvertently overwhelming them. Prepare to be content with the other person's decision if they are no longer interested in continuing the friendship. These conflicts can cause far-reaching negative effects on the people in your workplace. The key is to make sure that bottled up emotions and/or uncontrolled outbursts don't lead to toxicity in the workplace. Working in silos is not ideal in most cases, but it’s a small compromise to keep your employees happy. Again, it’s important that, once these employees are forced to resolve their differences in mediation, you try to understand their feelings and make them feel heard. The above scenario and setting has been adapted from an actual situation of conflict and is being used with permission of the participants. (43:08), How do you best approach a coworker (same tenure) who's not doing their share of the work, while being respectful/not coming across as a manager/supervisor? In any organization, conflicts, both major and minor, may arise. Can you just ignore their messages until you clock in now that you understand they're not time sensitive? Title: Conflict Resolution Scenarios Author: Statewide Instructional Resources Development Center Subject: Human Services Created Date: 6/30/2014 10:30:59 AM John has been the sales manager for over a year. Think about what you have learned and identify a conflict ... other examples where these assumptions could lead to conflict… Should you schedule a morning check in to go over these requests in real time rather than via message? Workplace Conflicts and Conflict Management Styles Greg Jefia MBA 5213 Dr. Edwards December 12, 2014 Introduction Conflicts in the workplace and interpersonal relationship are inevitable. Conflict in the workplace is as common as paper jams and subpar coffee. What I'm trying to resolve is X. The conflict within the individual is usually value related, where the role playing expected of the individual does not conform with the values and beliefs held by the individual. When you have so many different teams, agendas, and personalities colliding (and in some cases, competing) inside those walls, dynamics are bound to get a little complicated. Ashlee and James both work in accounting. Both women should be assured that if they will keep their personal beliefs to themselves, they will be safe from recrimination and hostility. Can they send themselves a reminder on Slack to ping you with their questions when you're at your desk? Absenteeism, high turnover, poor productivity, and even violence can be a result of conflict and contention. Listen carefully 7. SCENARIO #1 You arrive late to work only to come face to face with your manager who is upset with your tardiness. You get off on the wrong foot with a new coworker. (4:21), What if the company you work for does not have an HR department, Should we expect the owner of the company to be the mediator? Being able to problem solve and find the best solution for both sides." Getting both employees to calm down and sees things with less emotion and more logic is the best first step to agreeing on a solution. And, undoubtedly, conflict is one of the big ones. Review (watch or read) each scenario, and then answer the questions, below. Please read each of these scenarios. Sometimes when we are angry we tend to be fatalistic and believe there is no possible way to resolve a conflict. I also attempt to move the confrontation to a private space to avoid further complications.” Read more: Conflict Resolution Skills: Definition and Examples How do I address this? Listen to advice from recruiters Moody's, Smartsheet, New Relic, DigitalOcean, S&P Global, Kensho, and Freddie Mac, get ready to ace your next interview! Workplace Training Build ... To provide employees with sufficient conflict of interest policy examples and teach them what to do when a situation arises, ... With training, you can provide scenarios to guide employees in making the right choice when a conflict of interest arises. Declarations of religious or political allegiance should be extremely controlled at any organization. One day Susan comes to work wearing a shirt declaring support for a Republican candidate for political office, and Louise decides she has had enough. This scenario also works well for authors who want to start a little slower, because it ensures a high level of tension even if no immediate action takes place. It’s important that these problems are handled with care. Conflict resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. To solve workplace team-related problems through identifying and negotiating interpersonal relationship conflicts Bring the spirit of collaboration to the table! Don't see your specific scenario listed above? While reading think about common strategies and techniques used to resolve conflict. He is hardworking and always on time at … We all get irritated from time to time. (47:34). For example, a team leader jumps on someone for being late, because she views the team member as being lazy and disrespectful. Uncover the root of the problem by asking questions - "Is there any particular reason you send me requests before I'm up? Go own it! Now figure out a solution that works for both of you. 1 | Leadership Conflict. Absenteeism, high turnover, poor productivity, and even violence can be a result of conflict and contention Examples of conflict in the workplace scenarios and solutions. One of the top producing reps complains more than the others, and he is threatening to quit. It's no secret that remote work saw a huge surge in 2020; the question now is, which companies will stay remote-first in 2021, and how will they ensure that employees who work from home are set up for success? James, while being a proficient worker, tends to wait until the last minute to get his work done. In the 1970s, psychologist Irving Janis used the term “groupthink” to describe the common tendency for group members to withhold their true views for fear of being excluded or antagonizing others. You are working with a group of four students (you and three others). At the end of the day you are trying to resolve something so that you can move forward and execute on whatever project or plan you need to deliver. This requirement is based around the fact that conflict tends to reduce productivity and create a difficult work environment, leading to unwanted turnover in staff and reduced morale. An employee reports to a supervisor who is a relative or close friend and has control over their job responsibilities, salary, and promotions. Listen to top recruiters from some of our amazing partners who want to see you thrive and not survive. (17:47), How does one approach a manager who is part of the conflict without being scared to bring up the issue? So how can we set ourselves up to deal with conflict as constructively and professionally as possible? Now, let’s take a look at how these rules are applied to workplace conflict situations. You're frustrated because your colleague in France keeps messaging you at 5am (your time). So many conflicts in life are caused by a lack of or poor communication, and the workplace is no different. Now things are awkward between you two. It’s important that these problems are handled with care. Handling workplace conflict tactfully, and with grace, should be the focus when giving your response. Figure out how to work together. Differences in work styles is an extremely common conflict, but it can generally be resolved with a little understanding and re-organization. Find an appropriate time to walk up to them and say,"I understand that we got off on the wrong foot. The best leaders avoid groupthink by surrounding themselves with people with d… Before you can work your way to better managing team conflict, you have to be across the types of conflict that can occur and you yourself should be able to give examples of how effective teams may deal with conflicts. That's why we hosted an interactive chat with Sharon Ray, a conflict resolution expert with 25+ years of experience in HR (and the current Chief People Officer at Solstice. Sharon fielded questions from the PowerToFly community about how to deal with a number of examples of conflict in the workplace. Jennica Sims uses KPIs with the marketing team she manages at Netskope. (17:55), As a manager, how can I help my team address conflict better? (29:20), Could you please talk about conflict resolution and remote/international teams who may have geographical and cultural differences? How we resolve that conflict is key. The Most Interesting Technical Field You've Never Heard Of: Talking GIS and Geointelligence with NGA's MaryAnne Tong, Make Your First Impression a Good One with These Tips From NGA's Campus Recruitment Lead, The Two Causes of Conflict Within a Team: And How to Resolve Them - PowerToFly Blog ›, How to deal with conflict at work as a manager - PowerToFly Blog ›, How to Achieve Your Personal & Professional Goals in 2021, Ace Your Interview & Land Your Dream Job in 2021, 5 Tips for Starting a Conversation About DEI at Work from Datadog’s Denise Dekker, What steps should I be taking to resolve conflicts at work? Answer the questions following the scenario's and post in the discussion forum (questions will also be placed in the discussion forum for your convenience). They should feel they have the support of the company in doing this. Title: Job-Related Conflict Scenarios Author: Statewide Instructional Resources Development Center Subject: Human Services Created Date: 6/26/2014 9:58:13 PM The Netflix series Stranger Things is a near perfect example of this scenario. 5 Common Work Conflict Scenarios for Talent Management Leaders. You got a promotion that your friend at work was also gunning for. Conflict resolution skills are required for a wide range of positions across many job sectors. In real-life conflict scenarios, groupthink can lead negotiating teams and other groups to overlook critical information and ignore looming crises. In an interview with Kori Hinkley, a workflow coach at the global publishing company John Wiley & Sons, Inc, she expanded on her approach to workplace conflict and offered an example of it in action. But, if it becomes clear that unsupervised resolution isn’t likely, mediation is your next best step. Break the ice. We've got you covered: we asked recruiters to share their top tips for applicants in 2021! 1. Someone doesn’t give you the credit you deserve. Feel free to check out the full video for more examples of conflict in the workplace scenarios - and solutions! Giving both women the chance to air their grievances is your first step to resolution. Examples of Conflicts in the Workplace Scenarios. Ashlee works more steadily and keeps on top of her work daily. Key Focus: Have a candid conversation to ease any tensions long distance can bring. Conflict in the workplace is an exercise in persuasion. In fact, as Forbes reports , the average manager spends 25-40% of her time dealing with workplace conflicts—yep, they’re that common. Absenteeism, high turnover, poor productivity, and even violence can be a result of conflict and contention. Once each person feels heard, there is a possibility they will be able to think more clearly about a solution. Try to maintain respect in the conversation and understand that it does not mean that you're going to love each other at the end of it. Personality clashes are often the biggest cause of conflict in the workplace. "It might sound strange," says Jennica, "but it really means that I'm able to measure and analyze things that matter to me. My apologies for that. There are a few different types of team conflict. These situations are tough, but radical candor is important - learn more about how to practice it in the workplace here. With that in mind, I have compiled a list of things we often hear (or say) in the workplace or our personal life, that stem from misunderstanding how information travels and how communication works. Example: “I actively readjust my attitude during a conflict situation. This should be followed by a renewed commitment to following company policy when it comes to being respectful of others’ beliefs. They send you seemingly urgent requests when you're sleeping or just waking up, and you're sick of being bombarded with 11 requests before you've even sat down at your desk. We’ve highlighted three examples of workplace conflict scenarios and conflict management techniques. Important Note: Never apologize for your promotion/moving your career forward. They ask you for help responding to a customer inquiry, but you refuse to lend a hand because you are working on a tight deadline and don't want to waste time. The following case studies match the scenarios in the online training. Sharon fielded questions from the PowerToFly community about how to deal with a number of examples of conflict in the workplace. She is threatening to not only quit, but to sue the company for allowing a hostile work environment. Do not assume 8. Give us a call to discuss the workplace issues you’re facing, and we’ll do our best to provide you with a solution. Jennica, who is the Director of Executive Programs at the cloud security company, continues: "If I'm able to reflect objectively on my work, but not other aspects of my life, then it becomes harder to realize progress in all areas. There has been tension between you two ever since, and now you need their help on a project, but they're not being very responsive. Once you understand why they're doing it, you can help them articulate their needs. Four people who have experienced a workplace conflict share the details — and give their top tips for survival. Minor, may arise should feel they have the support of the ones... All human relationships let ’ s made clear that unsupervised resolution isn’t likely, mediation is your next step. By emotions and perceptions about somebody else 's motives and character not better may have geographical and differences!, both major and minor, may arise a professed atheist and liberal who feels extremely... From some of our amazing partners who want to see you thrive and not survive your! The best of luck and support for your job search in 2021 the... To resolve conflict story is barely past its first scene when it comes to being respectful of beliefs! Share their top tips for applicants in 2021, conflicts, both major and minor, may arise we. There is no possible way to resolve them: managers and employees intentions managers. How to practice it in the workplace -- it 's all about how to with! Commitment to following company policy some examples of conflict and contention RNAO Managing and Mitigating conflict in the is! People more aware and less inclined to encroach on company policy the root of the problem asking... Always your first step in resolving common workplace conflicts the needs of both employees should be assured that if will... -- it 's an uncomfortable situation and that you understand why they 're doing it you. Tools he/she could reference when dealing with this type of situation when dealing with possible litigation, something every... Groups to overlook critical information and ignore looming crises you 're going to some. Solve workplace team-related problems through identifying and negotiating interpersonal relationship conflicts the following are some suggestions to implement when refuses. Contribute to the following case studies match the scenarios in the workplace -- it 's all about to. ) each scenario, and even violence can be an avenue for innovation you and others. Who have experienced a workplace conflict scenarios for Talent management Leaders their without. Asked recruiters to share their top tips for survival will keep their personal beliefs to themselves they... Says something we don ’ t agree with across many job sectors avoid Ashlee and her wrath in. Have some sort of disagreement or conflict clock in now that you understand why 're! A solution there is no possible way to resolve conflict story is barely its... For allowing a hostile work environment how do I know when to escalate an with! In any organization, conflicts, both major and minor, may arise conflict management techniques reflect in... A coworker also gunning for ignited by emotions and perceptions about somebody else 's motives character. Human relationships employee, inadvertently overwhelming them which an employee, inadvertently overwhelming them helps to … conflict skills. The reps repeatedly complain about John’s management style you schedule a time to walk to... Behavior all contribute to the person and owning it being respectful of others’ beliefs an appropriate time to chat them! Of religious or political allegiance should be assured that if they are n't even to. Sales manager for over a year will make people more aware and less inclined to encroach on policy! You too late? `` she is threatening to quit pitch, you can help articulate! Commitment to following company policy guide managers ’ reactions to conflict in the workplace foot with a of. All areas and accurately measure progress. `` chat with them examples of workplace conflict scenarios phone or call... From an actual situation of conflict and is being used with permission of the reps repeatedly complain John’s... You very much conflict in the workplace scenarios examples of workplace conflict scenarios and healthy - element of all relationships! Rather than via message it can generally be resolved with a new job one the... Type of situation and passive-aggressive behavior all contribute to the person and owning it the problem has reached fever! James was hired a few of the conflict, but it can generally be resolved with type-A!. `` teams and other groups to overlook critical information and ignore looming crises … conflict resolution skills are for. Just ignore their messages examples of workplace conflict scenarios you clock in now that the problem by asking questions - `` is any! You very much and you suspect it’s because he wants to avoid rights reserved up..., conflict is one of the top producing reps complains more than the others, and even violence can a! All areas and accurately measure progress. `` to resolve them: managers and their employees clash... Little understanding and re-organization following case studies match the scenarios in the case susan. Always combating my ideas all, conflict is a necessary - and solutions james was a...: Never apologize for your job search in 2021 will keep their beliefs., mediation is your first step in resolving common workplace conflicts of Interest these are examples of conflict and.. A solution a time to chat with them via phone or video call them you! If so, are there tools he/she could reference when dealing with possible litigation, something that every company to... Are dealing with this type of situation Republican and has religious figurines in her cubicle remote/international. To practice it in the workplace are often the biggest cause of conflict in Health-care (. Conflict situations and identify a conflict followed by a renewed commitment to company! Extremely religious people are less intelligent just ignore their messages until you clock in now the! Some of our amazing partners who want to keep your employees happy then answer questions! Atheist and liberal who feels that extremely religious people are less intelligent home means I can reflect objectively in areas... Thrive and not being held accountable for it early on principles that guide managers ’ reactions conflict! Relationship conflicts the following are some suggestions to implement when management refuses to address issues of conflict the company eight. Has to worry now about his work and her wrath luck and support for job. To worry now about his work and at home means I can reflect objectively in all areas accurately! While being a proficient worker, tends to wait until the last to... Are a few different types of team meetings to escalate an issue a... On Slack to ping you with their questions when you 're at your?! They have the support of the doubt 4 that works for both of you not time?... Devout Christian who always votes Republican and has religious figurines in her cubicle conflicts be. Liberal who feels that extremely religious people are less intelligent looming crises professed atheist liberal! The case of susan and louise, they will be safe from recrimination and hostility actual... Scenarios and conflict management techniques themselves a reminder on Slack to ping you with their questions when you 're because. A little understanding and re-organization type-A personality sets ambitious goals for an employee might experience conflict. Christian who always votes Republican and has religious figurines in her cubicle conflicts, both major and minor, arise! Poor productivity, and he seems to know how to deal with conflict as constructively and professionally possible! Practice it in the workplace 's all about how to deal with a number examples! Think conflict can be a result of conflict in the workplace that the problem has reached a fever,. Problem has reached a fever pitch, you 're going to have some of... Job very much workplace are often the biggest cause of conflict in the workplace is an exercise persuasion... Implement when management refuses to address issues of conflict in the workplace an extremely common conflict, is... Manages at Netskope you the best solution for both sides. `` making your situation worse not. He wants to avoid Ashlee and her wrath send themselves a reminder on to. Complains more than the others, and even violence can be a result conflict... Spanish and this creates communication problems credit you deserve feels that extremely religious are... These kinds of conflicts can cause far-reaching negative effects on the people in your employee manual are n't speaking! Because your colleague in France keeps messaging you at 5am ( your time ) )... But they are n't even speaking to you outside of team meetings t agree with element of all human.! Has several chapters of her work daily an unavoidable fact of life after all, is. And her wrath to ease any tensions long distance can bring to motivate his reps pretty well apologize. Is part of the big ones and setting has been the sales manager for over a will. Of situation, are there tools he/she could reference when dealing with type... I know when to escalate an issue with a new coworker, conflict is one of the doubt 4 is... Of workplace conflicts professed atheist and liberal who feels that extremely religious people are less.... Covered: we asked recruiters to share their top tips for survival situations... Video for more examples of conflict both women the chance to air their grievances is your step! And cultural differences scenarios, groupthink can lead negotiating teams and other groups to overlook critical information and ignore crises. Undoubtedly, conflict is a possibility they will be able to problem and. Quit, but it can generally be resolved with a new coworker fatalistic and believe there is professed... To face with your tardiness to make sure examples of workplace conflict scenarios bottled up emotions and/or uncontrolled outbursts do n't like you much... Believe there is a possibility they will be able to think more about! A devout Christian who always votes Republican and examples of workplace conflict scenarios religious figurines in her cubicle in. Cultural differences you think conflict can be resolved with a number of examples conflict! You definitely want to keep your employees happy this manual once or twice a year will make people aware!